PRIVACY POLICY
1. General Information
Angelika Pallas Hotel, based at 63 Agion Apostolon Street, 46100 Igoumenitsa, Greece, operates the website www.angelikapallas.gr.
Protecting the personal data of our visitors and guests is an important priority. This Privacy Policy describes how we collect, use and protect personal data when you browse our website, contact the hotel, or submit enquiries or make reservations.
Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek and European legislation.
2. Data Controller and Contact Details
Business name: ANGELIKA PALLAS HOTEL
Address: 63 Agion Apostolon Street, 46100 Igoumenitsa, Greece
VAT number: EL-094376470
Email:
Telephone: +30 26650 26100
Website: www.angelikapallas.gr
If you have any questions about the processing of your personal data or wish to exercise your rights, you can contact us using the details above.
3. What Personal Data We Collect
Depending on how you use our website and services, we may process the following categories of data:
- Contact details: full name, email address and telephone number.
- Reservation details: arrival and departure dates, number of guests, accommodation preferences and other information necessary to manage your reservation.
- Event and quotation enquiry details: contact details, information about the event, date, number of attendees, room layout, additional services and any information you choose to provide.
- Email or telephone communications: the content of messages and information you voluntarily provide to us.
- Technical and usage data: information that may be collected through the website’s essential technical functions, cookies and analytics tools, in accordance with your consent preferences.
Please do not enter information in the forms that is not necessary to handle your enquiry, especially sensitive personal data.
4. Why We Use Your Data
Personal data is used for the following purposes:
- To respond to questions and contact enquiries.
- To prepare and send accommodation or event quotations.
- To manage, confirm and fulfil reservations.
- To communicate with you about existing reservations and provide the agreed services.
- To comply with tax, accounting and other legal obligations.
- To protect the security and proper functioning of the website.
- To analyse website traffic statistically, where the required consent has been provided.
Data is not used for purposes incompatible with those for which it was collected, unless permitted by applicable law.
5. Legal Basis for Processing
Depending on the purpose, processing is based on one or more of the following legal grounds:
- Pre-contractual measures and contract: to manage quotation requests and reservations and provide the services you request.
- Legal obligation: to comply with tax, accounting and other obligations imposed by law.
- Legitimate interests: where necessary to ensure the security, protection and proper functioning of our services, provided that your rights and freedoms do not override those interests.
- Consent: for the use of non-essential cookies and analytics tools where required, as well as for other activities where consent is the applicable legal basis.
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before the withdrawal.
6. Online Reservations
The website allows you to make online reservations through a booking system.
When using the system, you may be asked to provide contact details, accommodation information and other details necessary to complete and manage your reservation.
Depending on how the system operates, your data may be processed by the external booking-platform provider, which may act as a data processor or as an independent data controller, depending on the services provided and the relevant contractual arrangements.
Additional terms and privacy notices from the provider may apply to the completion of your reservation.
7. Event Quotation Requests and the Elinion Venue
When you complete the quotation request form for the Elinion venue, we use the information you provide solely to assess and handle your enquiry, contact you and prepare a relevant quotation.
The information requested may include your full name, company name, email address, telephone number, event type, date, times, number of attendees, room layout, additional services and comments.
If the form operates through the email application on your device, the message is sent through the email application you choose. The information included in the message is transmitted to the hotel when you send the email.
Providing the information necessary to respond to your enquiry is required in order for us to handle it. If you do not provide it, we may be unable to respond or prepare a quotation.
8. Cookies and Google Analytics
The website uses cookies and related technologies for its proper operation and, where applicable, to collect website traffic statistics through Google Analytics.
Depending on their purpose, cookies are divided into the following categories:
- Essential cookies: support the website’s basic functions and security.
- Analytics cookies: help us understand how the website is used and improve its operation.
Non-essential cookies and analytics cookies are used only where the required consent has been given. Where available, you can manage your preferences through the website’s cookie settings tool and withdraw your consent.
For more information about the cookies that are set, their providers, their lifespan and how to manage them, please use the website’s cookie settings.
9. Who May Receive Your Data
Personal data may be accessed, to the extent necessary, by:
- Authorised hotel employees or associates.
- Website hosting and technical support providers.
- Online booking-system providers and related service providers.
- Email and communications service providers.
- Analytics providers, such as Google Analytics, in accordance with consent settings.
- Public or supervisory authorities, where disclosure is required by law.
Providers acting on behalf of the hotel are engaged in accordance with applicable data-protection requirements and the relevant contractual arrangements.
10. Transfers of Data Outside the European Economic Area
Some service providers may process data outside the European Economic Area.
Where such a transfer takes place, it must be based on the conditions and appropriate safeguards required by applicable law, such as an adequacy decision or appropriate contractual safeguards, where necessary.
The specific transfers and safeguards applied depend on the providers and services actually used.
11. Data Retention Period
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, taking into account legal obligations and any requirements relating to the establishment, exercise or defence of legal claims.
Quotation-request and communication data is retained for as long as necessary to handle the enquiry and for a reasonable period after it has been completed, unless a longer retention period is required for a lawful reason.
Reservation data and accounting documents are retained for the periods required by applicable tax, accounting and other legislation.
Data relating to cookies and analytics is retained in accordance with the lifespan of the relevant cookies, the settings of the services and users’ consent preferences.
12. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or other unlawful processing.
Access to data is restricted to people who need it to perform their duties. We also seek to ensure that our associates and service providers apply appropriate protective measures.
13. Your Rights
Under applicable law and subject to the relevant conditions, you have the right to:
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Erase your data where the legal conditions are met.
- Restrict processing.
- Object to processing based on legitimate interests, on grounds relating to your particular situation.
- Data portability, where applicable.
- Withdraw your consent where processing is based on consent.
To exercise your rights, you can contact us at
14. Right to Lodge a Complaint
If you believe that the processing of your personal data violates applicable law, you have the right to lodge a complaint with the competent supervisory authority.
In Greece, the competent authority is:
Hellenic Data Protection Authority
Website: https://www.dpa.gr/
15. Links to Third-Party Websites
The website may contain links to third-party websites or services. This Privacy Policy applies to the Angelika Pallas Hotel website. The privacy policies of the relevant third-party providers apply to their processing of data, where applicable.
16. Changes to This Privacy Policy
This Privacy Policy may be amended when our services, technical functions or legal requirements change.
The current version will be published on www.angelikapallas.gr, together with the date of the latest update.
If you have any questions about this Privacy Policy, you can contact us at
